Archive for February, 2011

SSO INDIA 2011: Attaining Excellence in Global Service Delivery with Process Excellence and Business Realignment

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NEED TARGETED OUTBOUND LEADS FOR LOANS

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Call Center Management Best Practices

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Shell has offshored 8,000 jobs!

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Contact Centres Asia February 15 – 16, 2011

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Webinar: Workforce Management – Fundamentals for call center management

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Get 10 Free One-way Quality Backlinks !

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Jerry’s response to Bob Ainsworth

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Achieving Call Centre Sales Goals April 12-13, 2011 – Dubai, UAE

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Agents on Demand: A Case for Contact Center Reserve Teams

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