Archive for June, 2011

Who leads a Finance Transformation?

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2011 European Outsourcing Association Summit & Awards

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International Outsourcing Summit

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Does a contact centre really need to be world class?

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Engaged agents = happy customers

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The undisputed facts about outsourcing, Part 2: Despite huge untapped potential, many providers aren’t convincing buyers of their capabilities

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SSON 2011 Australasian Pulse report

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The 5 principles for operating Lean HR

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Libertarians, Outsourcing, Lobotomies and FINRA

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The undisputed facts about outsourcing, Part 3: With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?

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