Archive for June, 2011

Webinar: Stop Screaming at Me! 11 Strategies to Help You Circumvent, Eliminate, and Minimize Difficult Behavior

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2nd Annual Customer Experience Management Summit, 18th – 20th October 2011. Madrid‏

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Nordic Shared Services & Outsourcing Forum October 11 – 12, 2011

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Finance Transformation US 2011 September 20 – 22, 2011

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Shared Services América Latina 2011 August 23 – 25, 2011

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How AT&T Overlapped Sales, Service to Boost Sales

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Can Social Media Benefit Customer Management Without Profit Potential?

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Genuine Campaigns needed!!!!!!!!!!!!!!!

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Call Center Optimization Forum Las Vegas

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Call Center Optimization Forum Orlando

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