Archive for July, 2011

The Art of Listening

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Invitation: July 19, 2pm – Cloud Changes Everything‏

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Announcing COPC® Registered Coordinator Training in Bangalore 18-22 July 2011. A must attend for getting an insight into global Best Practices for Contact Centers and BPOs

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Monitoring and Coaching for Improved Call Centre Performance

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INFNITY SUPREME ONLINE SEMINAR ( CREATING MILLIONS TROUGH FACEBOOK )

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AITEC East Africa ICT Summit

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The undisputed facts about outsourcing, Part 6: Europeans love money, but hate change

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Defining the ultimate customer experience for your organisation

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Customer experience for agents

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Taking CSR to New Heights CSR EXPO 2011

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