Archive for August, 2011

*After All*

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The Call Center Optimization Forum Boston, Massachusetts Thursday, August 11th 2011

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Top 10 Customer Complaints Revealed, New Consumer Rip-Offs Emerge

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Patient-Adherence-Compliance-Conference Patient Adherence and Compliance Conference 19 – 21 September, 2011, The Mint Hotel Amsterdam, The Netherlands

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Customer Experience Management for Banking and Financial Services 2011

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If Superman worked in a call centre…

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“Live and Unfiltered” The ultimate buyer-provider outsourcing debate

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Webinar: Managing to Eliminate Unacceptable Employee Performance

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