Archive for October, 2011

13-08-07_1317

by Brian Medrano

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22-07-10_1508

by Brian Medrano

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Stop Approaching Call Center Agent Engagement Like an HR Manager

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foto anfangs Zeit in Marokko

by Farid

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The WOW! Awards 2011 Gala Ceremony

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Israel contact center exhibit

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Call Center Industry Advisory Council (CIAC) Training and Certification now subsidized by e2i in Singapore

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zim safe investment destination: President

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What Call Center Metrics mean to Customers

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Where Benchmarking & Business Intelligence Meet: Six Emerging Best Practices for 2012

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