Archive for November, 2011

Bringing One of the Most Successful U.S. Call Centre Events to the European Market!

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Call Center Industry Reports

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What Do You Need to Know About Outcome-based Delivery?

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Southwest Airlines’ Customer Management (Pt 1): How to Turn Bad Experiences into Loyalty, Profit

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by Judel

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by Judel

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by Judel

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Customer Experience Management in Telecoms

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ITO, Cloud and Next Generation Outsourcing | Upcoming Webinar

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by shine cruz

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