Archive for February, 2012

something to make you smile

by Raymond dearden

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good old English breakfast for 1

by Raymond dearden

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Working Smarter Not Harder for Process Excellence in the Call Center

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Dark Side of the Discount: How Deals Can Undermine Customer Relationships

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The New BPO: Skin in the Game

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A financial opportunity for anyone and EVERYONE

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When I remember my achievements « DDD Strategy »

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Lesson 4 – Happiness Is A Choice

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by Neal McDowell

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Request Of Proposal for Call Center Certification Programs

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