Archive for March, 2012

For Omni-Channel Customers, The Computer is Now a Fitting Room

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Spring 2012 SIG Global Sourcing Summit

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All In

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005

by Darren Prine

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Carbon Tax

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Are you using social media correctly ?

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Pinkberry vs. Subway: Customer-Centricity vs. Efficienc

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BOSTON, MA – Management Certification 3 Day Workshop

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Complimentary Webinar: Driving Customer Engagement Through Conversations

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Anatomy of a call center agent

by Judel

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