JM Matienzo posted an event
JM Matienzo posted an event
Emotionally Intelligent Customer Engagement at ASTORIA PLAZA, Escriva Drive, Ortigas Center, Pasig City, Philippines
May 19, 2016 from 8:30am to 5:30pm
Emotionally Intelligent Customer Engagement May 19, 2016 8:30 AM to 5:30 PM ASTORIA PLAZA, Escriva Drive, Ortigas Center, Pasig City, PhilippinesREGISTER NOW! CALL US AT 370-9961 to 63 (Globe) 0917-3257870 (Smart) 0919-6142598 (Sun) 0923-9651398 Learning Session DescriptionToday’s customers are more empowered, more discriminating and harder to please than any time in history. Companies need to train their organization towards customer engagement from the front line to the back room support. They need customer engagement more than the ordinary lip service. Customer engagement is more superior that customer service. It goes beyond behavior, image and facade. Customer engagement is based on a sincere heart to truly serve the customers. Customers engagement means going beyond the usual way to serving the clients.___________________________Learning Session ObjectivesThe specific objectives of this unique fun-filled learning experience are;• Understanding Customer Expectations-Determine expectations of our customers; – Recognize levels of service; and – Describe moments of truth. • Delivering WOW service- Identify behaviors that constitute a WOW Service; – Practice effective listening skills; – Use positive language;- Practice problem solving; and – Demonstrate WOW service practices.___________________________Learning Investment for this 1-Day Learning Session:Reserve your seats NOW and SAVE P1,500 (Pay on or before April 19, 2016)!Super Saver Rate: P 5,488+ VAT (Pay on or before April 19, 2016)Early Bird Rate: P 5,988 + VAT (Pay on or before May 04, 2016)Regular Rate: P 6,988 + VAT (Starting May 05, 2016)LEARNING INVESTMENT INCLUDES: A “Fun-filled†learning experience, complete with Learning Manuals, certificates and freebies! plus… AM Snacks, Sumptuous Buffet Lunch and PM Snacks!___________________________MAKE YOUR RESERVATION NOW! CALL US ATARIVA! Events Management, Inc. 370-9961 to 63 (GLOBE) 0917-3257870 0905-2858802 / 0915-9420184 (SMART) 0919-6142598 (SUN) 0923-9651398Email: SuccessSeminars@Ariva.com.phR E G I S T E R O N L I N E: www.Ariva.com.phSee More