Benprise LLC certifies, trains, and delivers efficient services and solutions to contact centers, by applying our vertical market experience, focusing on world class standard performance.
To be the leading Call Center Solutions and Service Providers.
We plan to be the best in G.C.C, Middle East, North & South America, Asia and Africa, by serving major corporations and business leaders everywhere to enhance the value of their relationships with customers and employees.
Our services focuses on providing a "One Stop Shop" solution, starting from understanding and analyzing our customer's needs and then providing multiple solutions to improve the quality of service while being able to manage costs and enhance productivity.
- Delivering superior service and solutions
- Customer Satisfaction
. Alton will lead the engagement from SPOT Consulting LLC. Alton has more than 25 years' experience and ground-level involvement in the services industry and was instrumental in the creation and the ongoing development and global deployment of the COPC® Family of Standards. Those standards were the industry's first performance management and certification systems for call centers.
Alton uses his hands-on experience to assist clients in assessing and improving contact centers' capabilities. His expertise in technical support and customer service translates operational excellence into financial benefits. He has conducted several hundred operational audits/reviews and vendor assessments globally. Alton has worked with clients in Egypt, England, France, Germany, Ireland, Sweden, India, Japan, Malaysia, Singapore, China, Central and South America, as well as Canada and the United States.
Prior to establishing SPOT Consulting LLC, Alton was the CEO and one of the co-founders of COPC Inc. Prior to COPC Inc., Alton was the General Manager of Hart Graphics' contact center and distribution fulfillment business. Additionally, he was the Channel Sales Director at GENICOM Corporation and at IBM, a senior sales representative for Financial Services and Retail clients. Alton earned his MBA, as well as the faculty award for academic excellence, at the Darden School at the University of Virginia. He earned his BA at Tulane University.
is the Co-founder and CEO of Benprise LLC. Russ started out in telephones in the early 1980s while attending the University of Delaware and worked his way up in the leading call centers of the United States. Russ was assigned Call Center CTI Dialer projects, Fair Isaac Behavioral Scoring and Adaptive Control modeling early in his career, and later managed large contact centers for Barclays PLC, HSBC, Chase Manhattan, Bank of America, AT&T and Dell.
Since then, Russ has helped US-based investors move their work offshore setting up contact centers in Korea, Mexico, Dubai, Qatar, Pakistan, India, the Philippines and Ghana.
Russ is an industry expert in offshore outsourcing, BPO, KPO and contact centers; he has a passion for CDM projects to lower greenhouse effects on Planet Earth.
Melinda Gonzalez Sandlin
of Benprise, LLC. Melinda started her career in International Consulting as a translator during the NAFTA trade negations in Mexico City in the early 1990's. Melinda worked in leading contact centers for MCI, AT&T, Dell, American Airlines and Comcast Cable where she held roles as an agent, trainer, supervisor, and Bi Lingual team manager.
She also worked as an accent coach helping Latin American agents to be understood by Mexican Americans while working in Miami, Florida for American Airlines.
Since that time, Melinda has been a consultant, recruiter, trainer and manager for contact centers in USA, Pakistan, India, Africa, Mexico, Philippines and Middle East.