Benprise LLC certifies, trains, and delivers efficient services and solutions to contact centers, by applying our vertical market experience, focusing on world class standard performance.
To be the leading Call Center Solutions and Service Providers.
We plan to be the best in G.C.C, Middle East, North & South America, Asia and Africa, by serving major corporations and business leaders everywhere to enhance the value of their relationships with customers and employees.
Our services focuses on providing a "One Stop Shop" solution, starting from understanding and analyzing our customer's needs and then providing multiple solutions to improve the quality of service while being able to manage costs and enhance productivity.
- Delivering superior service and solutions
- Customer Satisfaction
Melinda Gonzalez Sandlin
of Benprise, LLC. Melinda started her career in International Consulting as a translator during the NAFTA trade negations in Mexico City in the early 1990's. Melinda worked in leading contact centers for MCI, AT&T, Dell, American Airlines and Comcast Cable where she held roles as an agent, trainer, supervisor, and Bi Lingual team manager.
She also worked as an accent coach helping Latin American agents to be understood by Mexican Americans while working in Miami, Florida for American Airlines.
Since that time, Melinda has been a consultant, recruiter, trainer and manager for contact centers in USA, Pakistan, India, Africa, Mexico, Philippines and Middle East.
is the Co-founder and CEO of Benprise LLC. Russ started out in telephones in the early 1980s while attending the University of Delaware and worked his way up in the leading call centers of the United States. Russ was assigned Call Center CTI Dialer projects, Fair Isaac Behavioral Scoring and Adaptive Control modeling early in his career, and later managed large contact centers for Barclays PLC, HSBC, Chase Manhattan, Bank of America, AT&T and Dell.
Since then, Russ has helped US-based investors move their work offshore setting up contact centers in Korea, Mexico, Dubai, Qatar, Pakistan, India, the Philippines and Ghana.
Russ is an industry expert in offshore outsourcing, BPO, KPO and contact centers; he has a passion for CDM projects to lower greenhouse effects on Planet Earth.